Impressed by driver’s thoughtfulness
I just wanted to let you know how impressed I was with one of your team, I live on Redwood Drive Plymouth this is the main route into Redwood Heights.
Your truck driver this morning was doing his job, he must of seen me come out of my house and get into my car as by the time I pulled off my drive he had thoughtfully pulled over which he was obviously forward thinking to allow me to turn around and go past him. WELL DONE THAT CHAP how pro active and thoughtful was this. I was suitably impressed and I would like you to pass this onto the driver. Well done to you and your team. Seriously we have a lot of issues with other companies on this road, well you should be proud that yours stood out today. Thank You
Patient around young horse – thank you
I just want to say a big thank you to your drivers at Callywith Quarry. This morning I was riding my very young (just broken in) horse down by the quarry when one of your lorries drove up behind on a road with no room to pass. Your driver was so patient, he held back and kept the lorry as quiet as he could. He waited until I found a safe space to pull the horse in and then passed by slowly and quietly.
These days, everyone is in such a hurry to get to where they’re going that this kind of courtesy is often lost, causing horrific accidents to both horse and rider. This small act of kindness is very much appreciated.
A credit to the company
I would just like to say how fantastic everything went. You have really looked after us and both drivers were a credit to you as a company. They were both very friendly and extremely helpful and efficient.
Thank you so much for making our experience a great one and our appreciation goes out to you. I can assure you that all our future requirements will only be dealt with by you.
John Piner – babydam.com
Courteous and smiley drivers
The Pentillie girls have asked me to write and say how very courteous and smiley your drivers were over the last two weeks. Several of our guests also commented how they were prepared to wait, reverse and go along gently. Thank you and please thank them on all our behalf.
Ted Coryton – Pentillie Castle & Estate
You have a great team
I wanted to drop you a quick line to say thank you to the guys that have been delivering to my place. They have all been so friendly and courteous. They have been true to their word and kept the gates shut. I had been a little concerned that this might not have happened. You have a great team. Thank you.
Operator Scores 100%
High praise was given to an individual at Burcombe this week after scoring 100% in the Dynafleet report which the dealership said has only been achieved once before. To achieve this astonishing result meant the operator achieved 100 for braking anticipation (reading the road ahead), 100 for engine utilisation (not over revving the engine) and 100 for over speeding (no over speeds at all)
The sales director from Volvo said ‘The effort and concentration to achieve this over a week is really remarkable. He would defiantly get a job at Warwick driving for the demo department!!
Praise for all connected with TPN
Honestly everyone who I’ve met who has been here to collect has always been friendly and helpful. Nothing is ever a problem which makes life a lot easier for us and you have always supported us even when we downsized. But most importantly the pallets are always collected and delivered on time, without that service none of us would be here!
Systems Administration Manager
Tamar Packaging Solutions
Well done TPN
Hi Richard & Nicola Batten .
A big thank you for your great service in collecting my pallet from Darvel, perfect .
Thank you for your warm welcome & kind help with my pallet collection today.
Thanks from Pentillie Castle
Dear Roger and Richard
Thank you and all the drivers at Burcombe for creating the film unit base area at 6 acres over the last two weeks.
It is perfect and all the large and heavy vehicles and trailers fit in.
They arrived last Friday so timing was spot on.
Although they only stayed until Monday they returned on the 4th for 10 days and then again at the end of August for another 10.
Without hard standing an area of ‘festival’ mud would have been created which would have been a bit difficult.
Again very many thanks.
Careful & Considerate Driver
I would like to thank the tipper driver who passed me yesterday while I was riding my horse. He was considerate enough to turn off his engine as we went by, if only every motorist was this thoughtful.
Amanda. May 2017
Very impressed with your service and your drivers.
We will need more walling stone so expect some more calls and we will certainly call on you for haulage in future.
Yearlstone Vineyard Ltd
26th October 2016
“Just to say – thank you.
In the past, we have used a few different haulage firms. You were recommended to us when we moved some 18 months ago, you executed our move and the delivery of materials for our new unit…. and we have always had a professional, helpful and timely service. We have managed to return to Burcombe on every occasion since, as your service and quality of material have always been better, yet your prices have been on target also.
Out of preference, you are now our first port of call for any supplies we need…. We don’t move many pallets ourselves, as this is usually organised by our suppliers, but the ones we do, we now move through you also.
People are always so quick to complain – rarely do people take the time to just say ‘thank you’ for a job well done.”
Cheryll Peck – Peck Trading. June 2014.
“Just a note to thank you for your helpful communication regarding todays delivery. Your driver could not have been more helpful. Excellent service. Thanks.”
Steve Hills. March 2014.
“Burcombe Haulage has worked closely with SSG over the last few years and the improvements made by this family firm are significant. Now that the company has robust systems in place to support its activities it is turning its attention to the culture of the workforce, to improve involvement and buy-in at all levels. For a company of this size in the haulage industry this is rare and they should be proud of their achievements so far”.
Chris Prior. Consultant at SSG Training & Consultancy. November 2013.
“I just wish to commend you for the highly efficient and professional manner in which you handled my recent delivery.
Your despatch office contacted me twice to tell me that you had collected the object and that it was now in your depot.
On the morning of delivery I was again contacted with a provisional time of delivery and then your driver phoned for delivery instructions and time of actual delivery.
Your driver was extremely pleasant and polite as were your staff in your HQ.
Thank you all very much and never lose sight of your customers who can only be delighted with the support received.”
Dr James Hill. September 2013.
“My business has only taken off in the past two or three years, so when I first approached Burcombe I only had a few pallets here and there. But they didn’t mind. They are wonderful people who help me with the best ways to package and transport each item.
They are brilliant and its still a cost-effective service even for a relatively new business.”
Lucy Turner. August 2013.
“The radiators have just been delivered and the lady receiving them has let us know that the Burcombe driver was wonderful and really helpful!”
Danielle, UK Architectural Antiques. July 2013.
“I have been asked to send you a message to confirm the excellent work you have carried out for us recently, especially at the St Erth site. The efficient manner in which your driver carried out the work was excellent.
We will always use you for any other work we may have”
Lynn Beman, Tyson Utilities Ltd. July 2013.
“Burcombe Haulage have done several jobs for Pentillie over the last few years.
Each one of which has been performed faultlessly by cheerful intelligent drivers who have taken care.
I recommend the firm most highly.”
Ted Coryton, Pentillie Castle and Estate. April 2013
“Access to my property is difficult and I was impressed by the ingenuity of the TPN driver in delivering my washing machine.
He went beyond what I would normally have expected of someone delivering to me and I would certainly recommend the TPN service through Burcombe Haulage Ltd”.
Mr and Mrs Knight, Manaccan. March 2013
It is now over 2 years since we started receiving inert waste from yourselves. At the time we first met, you were one of several similar businesses that approached me with a working proposal. 2 years on I thought you might be interested to know that Burcombe Haulage and its dedicated team have consistently done what they say they are going to do. Every element of your business has been consistently outstanding. The lorry drivers are courteous and work well with the machine driver on site, putting in every effort to get lorries where others can’t without a fuss and always providing accurate documentation. The transport manager is always organised and communicates brilliantly. The administration team have always been helpful and ensured that a payment has never been inaccurate or late.
Well done to you all, your obvious growth and success is very deserving and well earned. Keep up the good work and I look forward to continuing to work with Burcombe in the future.
Ian Scott – Trebant Environment Agency Permitted In-Ert Waste Site, Altarnun, Launceston. March 2013.
“The driver from Burcombe Haulage could not have been more helpful when he delivered my new sofa through the TPN service.
He was very pleasant and went out of his way to make sure that everything was in order before he left.
An absolute delight!”
Mrs Fiona Roberts, Camborne. March 2013.
“Burcombe Haulage has facilitated the growth of my company by collecting orders and delivering them to my storage facility the next day.
I order in bulk, perhaps nine tonnes at a time and Burcombe delivers it, unloads it and puts it in to store for me. I barely have to touch the product.
TPN works very well for me. It is cost effective and a good service”.
Shane Curnow – K9 Meals on Wheels. February 2013.
“Thank you for coming back to us. I have to say, we are very impressed that such an early delivery time was offered, as well as collection being an option, that is fantastic – your service has always been great so thank you.”
Cheryll Peck – Peck Trading Ltd. December 2012.
“Excellent service from both Burcombe Haulage Ltd and TPN.
Impressed by the contact from both of you.
Many thanks and I hope that the wood burns long and good!”
David Gregory – Arctic Fauna. September 2012.